RETURN & EXCHANGE
Return And Exchange Policy
As one of the leading source and producer of fine rugs, Amara Rugs will stand behind their products and offers a superb return and exchange policy.
For questions, returns or exchanges, reach out to us at your convenience.
Call: (310) 378 6999
Ship: 23645 Madison Street, Torrance CA 90505
7-Days Return Policy (on-line purchase only)
We understand that rugs will change the ambiance of the room or the area for which it is purchased. We would like to make sure that the rug is right for the space and you are satisfied with your purchase.
The item to be returned must be postmarked within 7days of the date purchased.
You will receive a full refund, less shipping charges, based on the original form of payment, within 7days of our receiving the returned item.
1-Month Exchange Policy (on-line purchase only)
The item to be returned must be postmarked within 30 days of the date purchased.
You will receive full exchange credit, less a restocking fee of 10% of the online purchase price and shipping charges, toward your new item.
- All returns and exchanges must be received in the same showroom condition as when they were purchased.
- You’ll receive return instructions via email.
- Securely pack your merchandise with the invoice.
- Ship U.S. Postal Service or UPS. Please insure your package.
- We'll process your return within 3 days of receipt, though it will take longer to appear on your statement. We'll notify you via email when your exchange has been received and processed.
No Returns or Exchanges on Customized Rugs
Amara Rugs will not accept any return or exchange for customized rugs, rug pads and sale items.